Mag. Christian Pichler-Stainern, MSc
Ebendorferstraße 7
1010 Wien
T +43 1 534 08 - 110
F +43 1 534 08 - 999
E christian.pichler-stainern@oead.at
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Quality Management & ISO Certification
In 2006 the OeAD implemented a quality and process management system, which is to guarantee a continuous improvement, development and optimisation of its services and internal processes. In the same year the OeAD was certified according to the international quality standard ISO 9001:2000.
The effectiveness of the quality management system has been confirmed by external audits every year. In 2009 the certification of the OeAD was renewed according to ISO 9001:2008.
The system of internal quality assurance and quality improvement is based on business processes that are presented and described in a transparent way. By means of an evaluation and analysis of the processes at regular intervals by those in charge of the processes and yearly internal audits by the person in charge of QM process errors, structural shortcomings and deviations can be discovered at an early stage and appropriate corrective and preventive measures can be taken.
As an important supplementation complaints, critical remarks or suggestions of both the beneficiaries of the services and the contracting authorities are accepted systematically and used as a customer feedback for the review and optimisation of the services of the OeAD.
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